terms and conditions
Pre-booking is essential
All of our activities need to be booked in advance. To book any of our activities, please go to the what's on section and book online, call the office on Tel. 00 44 (0) 1534 638888 or e-mail us on firstname.lastname@example.org.
Unfortunately, we are not able to take provisional bookings. Bookings can only be confirmed with receipt of payment. Payments to be made by cash, cheque or credit card at time of booking.
Free parking is available at Les Ormes, and you can follow the signs to the Centre. It is a five minute walk from the car park at Les Ormes to the Centre. There is no parking at the Centre (please contact us if you or a member of your party has mobility issues). We have a bike rack available at the centre (and a hose available to wash it down if needed).
Children under 16 must be accompanied by a responsible adult at all times. Our Instructors are responsible for delivering the booked activity and ensuring the safety of the child. The emotional well being of the child remains the responsibility of the supervising adult. Any discipline or behaviour issues will be referred by the Instructors to the supervising adult.
Health & Safety
All of our activities may be physically and emotionally challenging. There is an element of risk inherent with all of the activities. By booking and partaking in an activity participants are deemed to understand and accept that these risks exist.
All activities are supervised by qualified Instructors. All safety equipment is provided. Risk assessments and insurance details are available by request. Your safety is our paramount concern. The Instructors have the absolute right to refuse participation to anyone who is deemed unsuitable to participate for any reason.
Please note that some activities are subject to age and height restrictions and that there is a weight limit of 120 kg for all activities involving a harness. These restrictions will be rigidly enforced. It is your responsibility to ensure that all participants meet the restrictions at the time of booking. A refund cannot be given if you have disregarded the weight, age and height limits at the time of booking.
Every effort will be made to accommodate special needs. We ask that these be communicated to us at the time of booking and made known to the Instructor at the start of the session. If you have a medical condition that could affect your ability to participate in an activity please make this known at the time of booking and inform the Instructor at the start of the session. If you have a heart condition or are pregnant you may not take part in any activity that involves wearing a harness.
Valley Adventure Centre has a zero tolerance policy to alcohol and non-prescription drugs and reserve the right to refuse access to, or remove from, the activities anyone who is under the influence of alcohol or non prescription drugs. In the event of this occurring there will be no refund.
We recommend that anyone visiting the Centre to participate in, or watch someone participate in, our activities is appropriately protected from the sun with the use of sun screen, and that they keep hydrated throughout their visit.
Clothing & Footwear
All of our activities are outdoor. Please ensure you are appropriately dressed for the weather conditions on the day. Clothing should be close fitting, and depending on the activity you may get dirty, so not your favourites! For harnessed activities please wear trousers or long shorts, and a top that covers your shoulders. Mobile phones and loose jewellery must be removed. Body-piercings removed or taped over for comfort. Long hair must be tied back. No flipflops, crocs or open toed footwear. Boots or trainers are best. If you prefer to wear gloves they would ideally be fingerless and close fitting. Most of our activities can go ahead in the rain, so please bring waterproofs during the rainy season.
If we have to cancel due to adverse weather, or some other reason, we will give a full refund or reschedule the activity to your convenience.
Cancellation by the customer more than 1 week (168 hours) before the activity is due to commence - reschedule or full refund.
Less than 1 week (168 hours) - reschedule or gift voucher.
Less than 72 hours - no refund.
Paintball - No refunds for cancellations
It is your responsibility to arrive at least 10 minutes before the session commences. Customers who are late will not be entitled to any refund or extra time.
Holiday Adventure club
There is a minimum number of children required to run the Holiday Adventure Club. If this minimum number is not achieved, the camps will be cancelled with at least one week's notice.
Activity programmes may be subject to change in the event of adverse weather conditions, or any unforeseen circumstances.
Holiday Adventure Club places can only be confirmed once payment has been received, and not upon receipt of the Application Form.
Please note that any Activity Promotions are NOT applicable to Private Group Bookings ie. Corporate Events, Birthday Parties, Youth & Educational Groups, etc. and are purely for individuals & smaller family groups booking onto OPEN SESSIONS only.
By booking with us you have agreed to allow us to send you relevant information about our services via email. You can unsubscribe from this newsletter at any time.
On arrival you will be asked to read and sign our Activity Disclaimer form. This can be signed by one person for and on behalf of minors or a group. You can read the disclaimer here.
social media competitions
From time to time we will run competitions on social media sites. Please note that all usual weight, height and age restrictions apply to any prize. Prizes must be claimed within 2 months of the competition (unless otherwise stated). When booking your prize please not that your activities must fall within our standard session times and into an already open session, any deviation from this is at the absolute discretion of the Management team.
January sale 2019
To claim the offer you must book and pay for in full during the month of January 2019. The Paintball, Laser Combat and Splatmaster deal is valid for a party at ANY TIME during 2019, provided it is booked and paid for in January. The Kid's Club offer is vauid for February and Easter Camps only, and must be booked and payed for during January 2019. This is non refundable, although dates of bookings can be changed under certain circumstances. All usual booking terms and conditions apply. This cannot be used in conjunction with any other offer, and cannot be paid for by account payments or vouchers.